What I offer for Care Teams
Dementia Behaviour Practical Skills Training for Care Teams
Understanding dementia is essential — but applying that understanding, consistently, in real situations is where teams often struggle.
This isn’t just about knowledge.
It’s about what happens in the moment — when someone is distressed, confused, or responding in ways that are difficult to interpret.
ReFOCUS supports care teams to move from:
- uncertainty to confidence
- reactive responses to intentional approaches
- individual interpretation to shared, consistent practice
This is where real change happens.
Unlike traditional Tier 1 dementia training, ReFOCUS does not focus on disease knowledge or theory.
Instead, it develops the practical thinking and decision-making skills needed to respond to behaviour in real time — supporting teams to embed consistent, person-centred approaches across day-to-day care.
We work through three practical areas:
- Understanding Need & Access
Looking beyond behaviour to identify unmet need and barriers - Emotional Processing Shift
Reframing how behaviour is interpreted and understood - Response & Regulation
Translating insight into clear, confident, consistent action
Sessions are delivered in-house and tailored to your service.
In-House Training - 2 hour
£300
A focused, practical session designed to shift how care teams think about and respond to behaviour.
Through real-life examples and guided discussion, teams begin to:
- recognise patterns in behaviour
- reflect on their own responses
- explore alternative approaches
- build confidence in decision-making
This session introduces the ReFOCUS approach and creates a shared foundation for practice.
In-House Training - Half-day
£550
A deeper, more reflective session allowing teams to work through multiple real-life scenarios in detail.
Ideal for:
- embedding consistency across teams
- involving senior staff and leadership
- exploring more complex or persistent behaviours
This session strengthens team alignment and supports more confident, consistent care approaches.
Ongoing Support - Implementation
Foundation Level Follow-up
Embedded Support (monthly subscription)
Foundation Level Follow-up
£300
A structured follow-up session designed to:
- revisit key learning
- reflect on real experiences since training
- identify where approaches are working
- refine responses where needed
This helps maintain momentum and supports short-term consistency.
Enhanced Support Follow-up
Embedded Support (monthly subscription)
Foundation Level Follow-up
£750
For teams requiring greater input or managing more complex behaviours.
Includes multiple follow-ups to:
- reinforce learning over time
- support consistency across staff
- provide ongoing reflection and guidance
Embedded Support (monthly subscription)
Embedded Support (monthly subscription)
Embedded Support (monthly subscription)
£1,200 per month
Designed for services committed to long-term behavioural consistency and continuous improvement.
Includes:
- regular on-site support
- structured case discussions
- reflective practice development
- strategic input for managers and seniors
This supports services to:
- embed consistent approaches across teams
- strengthen staff confidence and leadership
- evidence learning culture and behavioural outcomes
- align with best practice expectations highlighted by the Care Quality Commission
ReFOCUS does not replace clinical input or responsibility — it strengthens the way teams think, respond, and work together.
Why This Matters for the CQC
Recent publications from the Care Quality Commission highlight a clear and increasing focus:
Providing good dementia care is not just about understanding the condition — it’s about how care is delivered, experienced, and consistently applied in practice.
Inspectors are increasingly looking for evidence that:
- Staff understand the meaning behind behaviour, not just the presentation
- Responses are person-centred, consistent, and proportionate
- Teams feel confident making decisions in real time
- There is a clear learning culture, not just one-off training
- Practice is reflected on, discussed, and continuously improved
Where services often struggle
Many services already provide dementia training.
But during inspection, the challenge is rarely knowledge —
it’s demonstrating how that knowledge is:
- embedded across the team
- applied consistently across shifts
- sustained over time
- and translated into improved outcomes
How ReFOCUS supports this
ReFOCUS is designed to bridge that gap between training and practice.
Ongoing support enables services to:
- turn learning into consistent, day-to-day approaches
- create space for structured reflection and discussion
- strengthen team alignment and confidence
- demonstrate clear evidence of behavioural understanding in action
This is not about outsourcing behavioural support.
It is about supporting teams to think differently, respond differently, and evidence that difference in practice.
Linking Training to Evidence
Training introduces the approach.
Ongoing support helps embed it.
Together, they provide a clearer pathway to demonstrating:
- consistency of care
- reflective practice
- team confidence
- and a culture of continuous improvement
—all of which align with current expectations around dementia care.